| Accessible Customer Service Plan Providing Goods and Services to People with Disabilities World-Link Communications Inc., ("WORLD-LINK") is committed to excellence in serving all customers including people with disabilities. Assistive devices We will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our services, including and not limited to guide dogs and support person. Communication We will communicate with people with disabilities in ways that take into account their disability. Please note that our office is located on the second floor and there is not any elevator service, our Customer Service Representatives are trained to help customers over the phone for all of our products. Product informations and Terms and Conditions can also be found on our website: www.wlink.ca. Customers can also e-mail us with question or suggestions to csr1@wlink.ca. Notice of temporary disruption In the event of a planned or unexpected disruption to services (direct or indirect long distance service) for customers with disabilities, "WORLD-LINK" will notify customers promptly. This clearly posted notice will include information about the reason for the disruption and its anticipated length of time, if available. The notice will be placed on our web or auto answering system. Training for staff "WORLD-LINK" will provide training to employees who deal with the customers. All our members in the accounting department and customer service teams will be trained. The training will be provided to staff after their three months probation period. Training will include:
Feedback process Customers who wish to provide feedback on the way "WORLD-LINK" provides service to people with disabilities can visit our web, email or verbally. All feedback will be directed to manager@wlink.ca. Customer can expect to hear back in seven working days. Complaints will be addressed according to our company's regular complaint management procedures. Modifications to this or other policies Any policy of "WORLD-LINK" that does not respect and promote the dignity and independence of people with disabilities will be modified or removed. Top |