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Communicate With World-Link For Comment Or Complaint
To help us grow and serve you better, your comments and feedbacks
are valued to us.
If you have a concern or complaint, please follow the steps below
to resolve:
Step 1. Customer Service Representative – our
Customer Service Representatives are trained to help and resolve most
of the questions and concerns.
You can reach us by email at csr1@wlink.ca
or by phone at 1-877-513-3087 or leave a message in our Voicemail,
our Customer Service Representatives will get back to you within 2
business days.
Most of questions and concerns can be solved at this level.
Step 2. Supervisor - If our Customer Service Representative
cannot solve your concerns, you can ask to escalate to a Supervisor.
Our Supervisor will look into the issue and work with you toward a
mutual agreed solution. (In most cases, our Supervisor will contact
you within 2 business days, if you do not get response from our Supervisor
after 2 business days, you can process to the Manager - Step 3).
Step 3. Manager – If the issue remains unresolved
by a Supervisor, you can ask to escalate to a Manager or send an email
to manager@wlink.ca
. Within 2 business days, our Manager will provide you with a resolution
suggestion. (If you do not get response from our Manager after 2 business
days, you can process to the Executive - Step 4).
Step 4. Executive – Going through Step 1 to
Step 3, and you are not satisfied with the resolution suggestion,
you may ask to escalate to the Executive or send an email to executive@wlink.ca
. Our Executive will contact you within 2 business days to solve your
concern.
If you have gone through Step 1 to Step 4 and your concerns and questions
are still not solved to your satisfaction, you may contact CCTS.
Commissioner for Complaints for Telecommunications Services (CCTS)
CCTS is an independent agency whose mandate is to resolve complaints
of individual and small business customers about their telecommunications
services. If you have a complaint about your telephone, wireless,
or Internet service, you must first try to resolve it directly with
your service provider. If you have done so and have been unable to
reach a satisfactory resolution, CCTS may be able to help you, free
of charge.
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca
or call toll-free at 1-888-221-1687.
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